1. Introduction
Arborscape Environmental Services LTD (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This policy describes how we collect, use, disclose and protect your personal data when you use our services, interact with us, use our website (www.arborscape.uk), or otherwise provide us with information.
We are registered in England and Wales. If you have any questions about this policy, or wish to exercise any of your legal rights, please contact us at:
Email: enquiries@arborscape.uk
Phone: 01946 444 224
Postal Address: Unit 13 & 14, Discovery Park, Lillyhall, Workington CA14 4JE
2. What Personal Data Do We Collect?
We may collect and process the following categories of personal data:
Identity & contact information: name, address, email, telephone number.
Service information: site addresses, job details, access notes, photos, quotes, invoices.
Communication data: correspondence, feedback, enquiries, complaints.
Technical data: IP address, browser type/version, device data, location, website usage (via cookies).
3. How We Collect Personal Data
We collect your data through:
Direct interaction: phone, email, in-person, forms.
Our website: contact forms, cookies, analytics tools.
Third-party sources: where permitted (e.g. sub-contractors, suppliers).
4. Lawful Basis for Processing
We process personal data under the following legal grounds:
Contractual necessity – to fulfil a service agreement with you.
Legal obligation – e.g. for tax, health & safety, or insurance purposes.
Legitimate interests – business management, customer service, fraud prevention.
Consent – for marketing and some cookie usage.
5. How We Use Your Personal Data
We use your data to:
Deliver tree surgery and arboricultural services.
Provide quotes, issue invoices, and process payments.
Maintain customer relationships and respond to enquiries.
Ensure health & safety compliance.
Improve website experience and service delivery.
Send newsletters or updates (with your consent).
6. Sharing Your Personal Data
We may share data with:
Subcontractors and suppliers (e.g. equipment rental or site access partners).
Professional advisors (e.g. legal, accounting, insurance).
IT or cloud service providers for secure data storage.
HMRC or legal authorities when legally required.
We do not sell or share your data for third-party advertising purposes.
7. International Transfers
Your data is stored in the UK or EEA. If we transfer data outside this area, we ensure appropriate legal safeguards are in place.
8. Data Retention
We retain data only as long as necessary. This typically includes:
Contracts/invoices: 6+ years (for tax and accounting).
Contact details: until you request deletion or unsubscribe.
Job-related documents/photos: 6 years or per insurance/regulatory guidance.
9. Your Rights
You have rights under the UK GDPR, including:
Access – to view your personal data.
Correction – of inaccurate or incomplete data.
Erasure – in some circumstances (“right to be forgotten”).
Restriction – to limit how we use your data.
Objection – to processing for marketing or legitimate interest.
Data portability – where applicable.
To exercise these rights, contact us using the details above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
10. Data Security
We use appropriate measures to protect your data, including:
Secure storage and access controls
Encrypted communications (where applicable)
Staff awareness and confidentiality protocols
11. Marketing Communications
We may contact you with updates, offers, or news if you have given consent or if you are an existing customer. You can opt out at any time by emailing us or clicking “unsubscribe” in our emails.
12. Links to Other Websites
Our website may contain links to other websites. We are not responsible for their privacy practices. Please read their privacy policies before submitting data.
13. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be available at www.arborscape.uk. We recommend reviewing this page periodically.
14. Cookie Policy
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help us understand how the site is used, improve functionality, and provide a better user experience.
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential cookies | Required for website functionality (e.g. contact forms, navigation). |
| Analytics cookies | Help us measure site performance and usage (e.g. Google Analytics). |
| Functionality cookies | Remember your preferences (e.g. location or browser type). |
Cookies We May Use
| Cookie Name | Purpose | Expiry |
|---|---|---|
cookie_notice_accepted | Remembers your cookie preferences | 1 year |
_ga, _gid, _gat | Google Analytics – track site usage | 1 day to 2 years |
You can learn more about Google’s data practices here: https://policies.google.com/technologies/cookies
How to Manage Cookies
You can control or delete cookies via your browser settings. Most browsers allow you to:
View cookies
Delete cookies
Block cookies from specific sites
Block all cookies altogether
Note: Blocking essential cookies may impact site functionality.
Consent
We will request your consent for non-essential cookies (such as analytics) when you first visit our website. You can update your preferences at any time by revisiting the site and clearing cookies from your browser.
15. Contact Us
For questions, data requests, or concerns about your privacy, contact us:
Email: enquiries@arborscape.uk
Phone: 01946 444 224
Postal Address: Unit 13 & 14, Discovery Park, Lillyhall, Workington CA14 4JE